Transcript
Season 10, episode 2 · the portal · 1:20
A new family requests a lesson time on your website; you accept it in the Inbox, and the student, lesson and invitation follow.
Chapters
- 0:00 Introduction
- 0:06 On the website
- 0:37 In the Inbox
- 1:08 Enquiries
Script
[0:00] In this video, a new family asks for a lesson time on the studio’s website, and the studio accepts it.
On the website
[0:06] On the studio’s Lessons page, a family chooses a lesson length, then one of the teachers’ open times.
[0:13] The open times come from each teacher’s usual hours, leaving out the lessons already booked.
[0:19] They give the student’s first name, their own name and email, and anything the teacher should know.
[0:31] Then press Request this time. The studio is emailed straight away.
In the Inbox
[0:37] In TempoSuite, the request arrives in the Inbox, with a count on its tab.
[0:41] It shows the student, the family, the teacher and the time they asked for, and their message.
[0:47] Accept it, at that time or another, as a weekly lesson or just once.
[0:52] Accepting adds the student, books the lesson, and emails the family an invitation. Nothing is recorded about the child until a parent agrees.
[1:01] If the teacher is already busy then, TempoSuite asks first. Decline sends the family your reply instead.
Enquiries
[1:08] Messages from the website’s contact form are under Enquiries, like this family asking about a trial lesson.
[1:14] Reply by email, then mark it as handled, so the rest of the staff know.